TERMS AND CONDITIONS OF THE ONLINE STORE GRAWERTON.PL
§1
General Provisions
1. The online store grawerton.pl (referred as the “Store”) sells exclusively to businesses (B2B) located in Poland, Lithuania, Latvia, and Sweden, based on these Terms and Conditions (hereinafter referred to as the “Terms”). Placing an order is equivalent to a declaration by the Customer that the goods are being purchased in connection with their business or professional activity, and that a valid tax identification number (NIP, EU VAT, or other appropriate) is provide.
2. The Store is owned by ARGO S.A., with its registered office in Gdańsk, ul. Krynicka 1, 80-393 Gdańsk, entered into the National Court Register under KRS: 0000121651, NIP: 5841028991, REGON: 190928358, share capital: PLN 1,100,000, fully paid. Contact: e-mail: export@grawerton.pl, phone: +48 58 55 43 569.
3. These Terms constitute an integral part of the sales agreement. By placing an order, the Customer accepts these Terms.
4. The Store provides language versions of these Terms in Polish and English. In case of interpretative discrepancies, the Polish version shall prevail.
5. The governing law for sales agreements is Polish law. All disputes shall be resolved by the court competent for the Seller's registered office, except that for Customers from EU countries this does not infringe their rights arising from mandatory provisions of the law of the country of their habitual residence.
6. Minimum technical requirements: a computer with Windows, macOS, iOS, or Android, internet access, an up-to-date browser (Chrome, Firefox, Safari, Edge), and an active e-mail account.
7. Foreign Customers are obliged to comply with applicable import regulations of their country and ensure they possess the required permits or certificates.
§2
Customer Account and Placing Orders
1. Orders can be placed either by creating a free Customer Account or without registration using the transactional form available on the Store’s website by selecting the “Checkout without registration” option. Each order is treated as a purchase offer.
2. When placing an order without registration, using the transactional form, the following conditions must be met:
i. The Customer must read the Terms and the Privacy Notice,
ii. Add selected products to the cart by clicking “ADD TO CART”,
iii. Proceed to the transactional form by clicking “CHECKOUT”,
iv. Email address – for verification and contact purposes;
a. Email address – for verification and contact purposes;
b. Company name, tax ID (or equivalent), registered office or permanent place of business – for contract execution;
c. Contact person's full name and phone number – for communication purposes;
v. Tick the checkbox: “I have read the Privacy Notice for Customers.”
vi. Tick the checkbox: “I have read and accept the Terms and Conditions of the Grawerton.pl online store.”
3. When placing an order after creating a free Customer Account, the following conditions must be met:
i. zapoznanie się przez Klienta z Regulaminem oraz Klauzulą Informacyjną,
ii. The Customer must read the Terms and the Privacy Notice,
iii. Log in to their Customer Account,
iv. Add selected products to the cart by clicking “ADD TO CART”,
v. Proceed to the transactional form by clicking “CHECKOUT”,
vi. Tick the checkbox: “I have read the Privacy Notice for Customers.”
vii. Tick the checkbox: “I have read and accept the Terms and Conditions of the Grawerton.pl online store.”
4. The Customer may cancel the ordering process at any stage by stopping the process and navigating away from the order page, e.g., by clicking the return button or selecting another page/product. An order that is not finalized will be automatically cancelled.
5. The information presented on the Store’s website at the time of adding a product to the cart is binding, especially: price, product characteristics, features, contents of the set, delivery terms and methods, and applicable promotions.
6. Each order placed by the Customer is confirmed immediately upon receipt via an email sent to the Customer’s provided address, and is marked as “pending” in the Customer Account if the order is placed using a registered account.
§3
Prices, Currencies, and Payments
1. Prices are listed in Polish zloty (PLN) and – for international orders – in euro (EUR) or another currency indicated on the Store’s website. Currency selection is available at the cart stage.
2. Prices are net; VAT is added according to applicable laws (including the EU VAT OSS procedure, where applicable).
3. The Customer bears any currency conversion and bank fees if paying in a currency other than PLN or EUR.
4. Available payment methods:
- Bank transfer,
- Online payments (Przelewy24, PayU, Stripe, PayPal),
- Payment cards (Visa, Mastercard),
- Google Pay, Apple Pay,
- Cash on delivery (Poland only).
- Cash on delivery (Poland only).
5. The exchange rate is determined by the Store based on the rate on the day the invoice is issued or at checkout.
§4
Delivery, Customs, and Taxes
1. Ordered products are shipped via courier within up to 4 business days:
i. From the next day after the Store confirms the order (in the case of cash on delivery),
ii. From the next day after payment is credited (for bank transfer/prepayment).
2. The Store ships to Poland, Lithuania, Latvia, and Sweden.
3. Shipping costs and estimated delivery times are presented in a table on the Store’s website. Delivery times are approximate and may be extended due to customs or logistics issues.
4. Orders exceeding the amount specified in the delivery price list qualify for free delivery within Poland.
5. The Store is not responsible for delays caused by customs procedures or import restrictions in the Customer’s country.
§5
Complaints, Returns, and Withdrawal from the Contract
1. The Company ensures that the offered goods are free from defects and fully functional. However, if the goods turn out to be defective (physically or legally, as defined in the Civil Code of April 23, 1964, Journal of Laws 2022, item 1360, as amended), or not in conformity with the agreement, the Company is liable under the warranty rules modified by Article 558 §1 of the Civil Code and these Terms, and the Customer has the right to file a complaint.
2. The Company is liable under the warranty if a defect is discovered within one year from the date of delivery.
3. The Customer loses warranty rights if they do not inspect the goods in the manner customary for such items and fail to notify the Company within 14 days of delivery, or within 7 days of discovering a hidden defect.
4. In the event of a defect, the Customer may only demand its removal. If defect removal is impossible or would incur excessive costs (especially exceeding the product's price), the Company may replace the product with a defect-free one upon accepting the complaint.
5. If the Customer wishes to submit a complaint, they should first contact the Store’s customer service via email at export@grawerton.pl. In response, the Customer will receive the “Complaint Form,” which should be completed and returned as an email attachment or sent by post to the Company’s address indicated in §1(2) of the Terms and Conditions.
6. If the complaint lacks necessary information, the Company will promptly request the missing data.
7. The Company will respond to the complaint within 30 calendar days via phone, email, or letter. If the complaint is denied, the Company will provide justification.
§6
Alternative Dispute Resolution (ODR)
In accordance with EU Regulation No 524/2013, we inform you that the EU Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr. While the Store operates under a B2B model, Customers may use this platform if eligible.
§7
Personal Data Protection
1. The data controller is ARGO S.A. based in Gdańsk.
2. Personal data is processed in accordance with the GDPR and the Privacy Policy available on the Store’s website.
3. Customers have the right to access, rectify, delete, restrict processing, and transfer their personal data.
4. The Company informs that:
a. Receiving order confirmation and updates requires an internet connection, a properly configured browser, and a functioning email account.
b. Customers are prohibited from misusing communication systems or providing the Company with unlawful content (e.g., content disrupting system functionality or violating third-party rights or legal norms).
c. Digital content provided as part of services does not affect the Customer's hardware or software.
d. The chat feature on the website ensures record-keeping of written correspondence (including date and time), serving as a durable medium and enabling effective communication.
e. To provide the Newsletter service and tailor content to Customer preferences, the Company uses cookies and data from IT tool providers. Customers may change cookie settings at any time according to their browser instructions.
5. The Terms and the Customer Privacy Notice are available at our website www.grawerton.pl.
6. The Company communicates with Customers via phone, email, or post – based on the contact details provided by the Customer.
§8
Amendments to the Terms and Conditions
1. The Company reserves the right to amend the Terms and Conditions in the event of:
i. a change in the Company’s legal status or ownership structure,
ii. changes to the technological systems operating the Store,
iii. changes to the provider of electronic payment services,
iv. changes in generally applicable laws that directly affect the content of the Terms and Conditions.
2. Subject to act 3 below, any amendment to the Terms and Conditions will be announced by the Company on the website www.grawerton.pl at least one month in advance.
3. The Company may introduce amendments to the Terms and Conditions without the one-month notice period mentioned above, including with immediate effect, if it is subject to a legal or regulatory obligation that requires it to amend the Terms and Conditions in a way that does not allow for compliance with the aforementioned notice period.
4. The current version of the Terms and Conditions, the Customer Privacy Notice, and information about any amendments are available on the website www.grawerton.pl.
Effective date: 02.10.2025 r.
copyright
The shop is run by:
Argo S.A.
ul. Krynicka 1, 80-393 Gdańsk, Polska